Lender-Placed Insurance

Your mortgage requires you to have an active insurance policy covering your property at all times. If we can’t acquire proof of your insurance, we’re required to purchase insurance on your behalf. This is known as lender-placed insurance. 

Before purchasing lender-placed insurance, we'll try our best to obtain proof of insurance by reviewing the information we have on file or contacting your agent (if able to). If we’re unsuccessful, we’ll notify you that we don't have proof of your insurance coverage. Following this notification, if we don’t receive proof of insurance in the time we specify, we’ll have to purchase lender-placed insurance for you. 

If We Purchased Lender-Placed Insurance on Your Behalf

We’ll send you a notification with the details of any lender-placed insurance we purchase for you. If you provide us with evidence that you had adequate coverage when we purchased lender-placed insurance, or if you obtain adequate coverage afterward, you may be able to get a refund for all or a portion of the insurance premium and any fees. 

To remove the lender-placed insurance and receive a refund, please send us a copy of your renewal policy so we can pay that policy out of your escrow account and then process any applicable refund: 

• Email (fastest): You or your insurance agent can email carrington@ihaveinsurance.com with a PDF copy of the renewal policy attached. Please make sure to include your loan number in the email.
• Mail: You or your insurance agent can mail a copy to:

Carrington Mortgage Services, LLC
PO Box 29415
Phoenix, AZ 85038

After receiving your policy, it may take us up to 2 weeks to process a refund.

💡 Tip: If you need help updating the mortgagee clause on your certificate of insurance and getting us the updated copy, you can follow these steps.